SHIPPING & DELIVERY
We strive to provide reliable and efficient shipping services to ensure that your purchase reaches you in a timely manner. Below is a detailed outline of our shipping policy, covering everything from rates and delivery times to tracking and handling unexpected issues.
Shipping Rates and Methods
United States
- Order Amount $0.00–$79.89:A flat shipping fee of $9.90 will be applied.
- Order Amount $79.90 and Above:Enjoy free shipping on all orders.
- Method:Postal Shipping
- Guaranteed Arrival:9-25 business days
- Processing Time:All orders are processed within 1-2 business days.
Rest of the World
- Order Amount $0.00–$79.89:A flat shipping fee of $12.90 will be applied.
- Order Amount $79.90 and Above:Free shipping is available for all orders.
- Method:Postal Shipping
- Guaranteed Arrival:9-25 business days
- Processing Time:Orders are processed within 1-2 business days.
Duties and Taxes
For your convenience, we cover all duties and taxes, ensuring that there are no additional fees upon delivery in any country.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Information Updates
You will receive timely notifications via email regarding any updates or changes in your shipping status. Please make sure to check your email regularly for updates on your order’s progress.
Delayed Shipments
While we make every effort to ensure timely delivery, delays may occasionally occur due to factors beyond our control, such as customs processing or postal delays. If your shipment is delayed, please contact us at service@offstagehoodies.ru for assistance. We will do our best to resolve any issues promptly and keep you updated throughout the process.
Changing Your Delivery Address
If you need to change your shipping address after placing an order, please contact us immediately at service@offstagehoodies.ru. We can update the address if the order has not been dispatched yet. Once the order is shipped, we may not be able to accommodate changes.
International Shipping
We proudly offer international shipping to most countries worldwide. While we aim to provide consistent shipping experiences, international shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.
Lost Packages
In the unfortunate event that a package is lost during transit, please contact us at service@offstagehoodies.ru. We will work with the postal service to investigate and resolve the issue as quickly as possible. In cases where a package cannot be located, we will arrange for a replacement or refund based on your preference.
Customer Support
Our customer service team is here to help with any shipping-related questions or concerns. Feel free to reach out to us at service@offstagehoodies.ru. We are committed to providing exceptional service and ensuring your satisfaction with every order.
Thank you for choosing us for your shopping needs. We look forward to delivering your orders with care and efficiency.