RETURN & REFUND POLICY

We are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, our return policy outlines how you can return items for a refund and the conditions that apply.

Order Cancellations

Before Shipment

If you wish to cancel an order before it has been shipped, please contact us immediately at service@offstagehoodies.ru. We will make every effort to accommodate your request. Orders cannot be canceled once they have been dispatched.

After Shipment

If your order has already been shipped, you will need to wait for it to arrive and then follow our standard return process outlined below.

Returns

Eligibility

To qualify for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that certain types of goods, such as perishable items or personalized products, may not be eligible for returns.

Return Process

Initiate a Return: Contact our customer service team at service@offstagehoodies.ru within 30 days of receiving your item to initiate a return. Include your order number and reason for the return.

Receive Instructions: You will receive return instructions and a return authorization number via email. Follow the instructions carefully to ensure a smooth return process.

Ship the Item Back: Pack the item securely and ship it back to the designated address using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).

Inspection and Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. This process typically takes 5-7 business days after we receive your returned item.

Refunds

Processing Refunds

Approved refunds will be processed to your original payment method. The time it takes for the refund to appear on your statement varies depending on your payment provider.

Refund Amount

Refunds will include the cost of the returned product(s) and any applicable taxes. Original shipping charges are non-refundable unless the return is due to our mistake.

Delayed or Missing Refunds

If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at service@offstagehoodies.ru for further assistance.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@offstagehoodies.ru to receive further instructions.

Special Considerations

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.

Final Sale Items: Some items may be marked as final sale and are not eligible for return or refund. Please review product descriptions carefully before purchasing.

Customer Support

For any questions or concerns regarding our return policy, please do not hesitate to reach out to our customer support team at service@offstagehoodies.ru. We are here to assist you and ensure your shopping experience is satisfactory.

Thank you for shopping with us, and we appreciate your understanding and cooperation regarding our return policies.